Shipping Policy

Shipping

 

We ship our products via Australia post.

We have a standard rate of $10 Australia wide.

To have your parcel shipped Express, the cost is $12.

 

We endeavour to process orders in 1-3 week days.

 

Once your order has been completed, you will receive an email of confirmation.

When your product is shipped you will receive your tracking number for your parcel.

 

Please be patient as there are delays in the postal system. We will do our best to keep you up to date if there is any delay, however, once posted it is beyond our control.

 

Returns

 

At Arcana Botanics we care the world about our customers. And so we are happy to return orders and provide you with an exchange or refund under the following conditions:

 

• An item/s is broken/ damaged

• There is an item missing

• You can confirm your order/ proof of purchase

• The product/s has not already been consumed

 

 

Please supply us with a photo if possible.

Arcana Botanics reserves the right not to offer an exchange or refund where the item fault is a result of misuse or neglect.

 

Due to health regulations, Arcana Botanics cannot offer a return or refund to a customer who has changed their mind or decided they no longer want a product.

 

To return your item please contact us at hello@arcanabotanics.com.au

 

Once discussed with us, you can return your item to:

 

Arcana Botanics

9 Angus pl

Ewingsdale

2418

NSW